CanineP4.com Technical Support
Customer Service Smart Diagnostic Assistant
Guided Root-Cause Analysis, Live Call Scripts & 1-Click Freshdesk Ticket Generator
1
Customer & Equipment Verification
Log customer identity, machine model, and confirm purchase eligibility.
2
Diagnostic Root-Cause Questionnaire
Evaluate the 5 most frequent pre-analytical and technique failure points.
A. Quality Control (QC) Verification
Eliminates machine hardware/optics as the problem when passed
Notice Customer needs a verified Quality Control check to rule out analyzer optics.
B. Test Kit & Storage Environment
Reagents and optical cassettes degrade outside temperature specifications
C. Blood Draw, Tube & Centrifugation (Pre-Analytical)
Responsible for over 60% of erratic readings
D. Pipetting Technique & Buffer Mixing
Responsible for over 25% of falsely elevated results
E. Outside Vet or Clinic Comparison Check
Progesterone doubles rapidly; draws must be within 2 hours on identical samples
- Choosing a selection results in a full page refresh.
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Our Mission
All of the CanineP4 Team members are dedicated to getting the best product fits for every customer we serve! Along with ongoing support via Chat, Email, or Phone! All with the best pricing available! Call us at 844-673-7378 we will be waiting to serve you!
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