Shipping policy

Canine P4 Ships Different. 

Fast and flexible shipping can make all the difference, CanineP4 will now process, and ship out orders the same day up until 1:30PM CST!! Orders placed past 1:30pm CST will ship out next business day. As always, we are here to serve! 

 

  • Cold items ship in coolers with Ice, insulated foam coolers and a temperature tracker No extra charge!! (Cold items may be held based on shipping speed selected at checkout). 
  • Economy, Ground, 2-day, next day and Saturday shipping options! 
  • Many Free Shipping options! Free Shipping is limited to the 48 continental U.S states, excluding Hawaii, and Alaska. 
  • Protect your package from loss and damage - select Package Protection at checkout. 

 

For orders exceeding $1000, please note that a signature will be required upon delivery. We request that you ensure someone is available to sign the package during the estimated delivery window. Please understand that any delays in shipment due to the unavailability of a recipient for signature are not the responsibility of our company. We appreciate your cooperation in ensuring a smooth delivery process. 

Please be aware that once a package has been signed for, it will be considered as confirmed delivered.

*If you prefer a specific carrier (UPS, Fedex or USPS) please call 844-673-7378 to place your order. 

 

Shipping FAQ 

When will my order be shipped?  

A: Orders completed before (that do not have lead time) 1:30 PM CST will be processed and shipped on the same day. Orders placed after this time will be shipped the next business day. 

When choosing your shipping preferences, most options will provide details on the ship-out day and an estimated arrival date. In cases where a ship-out day is not specified, the order will be shipped on the next business day unless otherwise indicated. 

It's important to consider that all displayed estimates are based on business days and do not include Saturday and Sunday transit. For instance, if you select 2 Business Day shipping on a Friday, the delivery will occur on Monday or Tuesday. 

Please be aware that if you opt for 2 Business Day shipping on Thursday (before 1:30 PM central) or overnight on Friday, you must select SATURDAY DELIVERY to enable delivery on Saturday. Otherwise, these shipments will be shipped on the first business day of the following week if they are refrigerated or will arrive on Monday if a regular item. Ensure the Saturday delivery option is chosen to meet your preferred delivery schedule. 

 

We recommend placing all orders before Wednesday 1:30pm CST to encourage speedy delivery.  

  • Orders placed from Wednesday 1:30PM - Thursday at 1:30PM Central time must choose overnight, or 2-day Saturday delivery for an estimated delivery before the weekend.  
  • Orders placed from Thursday 1:30PM - Friday at 1:30PM MUST choose Priority Overnight Saturday Delivery. 
  • Orders placed on Thursday or Friday that have shipment methods that will not arrive in time will be held for shipment until Monday to protect the quality of the refrigerated goods. 
  • Free shipping, economy, ground, 2 Day Express  do not offer guaranteed delivery dates. For guaranteed dates, use Overnight express and view message of delivery date in cart.

What shipping options do you offer?  

A: We offer Economy, Ground, 2-day, next day, and Saturday delivery options. Additionally, many orders qualify for Free Shipping. Choose Package Protection at checkout for added security. *Saturday shipping availability varies by location.  Free shipping, ground, and economy shipment methods do not offer guaranteed delivery dates. For guaranteed dates, use 2 Day or Overnight express and view message of delivery date in cart.

If you prefer a specific carrier (UPS, Fedex or USPS) please call 844-673-7378 to place your order. 

What is your general shipping schedule?  

A: Shipping occurs Monday-Friday between 8 AM and 1:30 PM CST. Please note that holidays, Saturdays, and Sundays are not considered business days. 

How can I track my order? 

 A: Once your order is fulfilled, you will receive an email with a tracking number. Tracking information can also be found on the order page. 

What if my order contains items with lead time?  

A: Items with a lead time are clearly indicated on the product page. Shipping estimates do not apply to these items. Contact support@k9p4go.com for updates. 

What if my order is on pre/backorder? 

A: Items on backorder/preorder will be marked as backorder/preorder on the add to cart button. The shipping estimates will not apply for backorder/preorder items. Please email us at support@k9p4go.com for an update on your order.  

What if my order is late?

If your order is late by more than 3 business days, please let us know by emailing us at support@k9p4go.com. We also recommend submitting a claim with the carrier that is responsible for your shipment. 

Canine P4 cannot be held responsible for delays in shipments attributed to carrier-related issues. While we strive to ensure timely processing and dispatch of orders, circumstances beyond our control, such as carrier delays, may impact the final delivery schedule.

It is important to note that once a shipment leaves our facility, the responsibility for its timely delivery rests with the chosen carrier. Canine P4 will make every effort to assist and communicate with customers affected by delays, providing relevant tracking information and support.

We appreciate your understanding and cooperation in recognizing that unforeseen carrier-related challenges are external factors that may influence delivery timelines.

Do you ship to P.O. boxes?  

A: If the item can be shipped to a P.O box, you will see USPS as a shipping option at checkout. If USPS is not an option at checkout that item cannot be shipped to a P.O box.  

What should I do if my package arrives damaged? 

 A: If your order arrives damaged, please take a photo and email support@k9p4go.com with a brief description. 

Damages may not be covered unless optional package protection insurance is selected for the items at checkout

Any damages or loss incurred immediately after delivery are the liability of the shipment recipient, including but not limited to damage from animals, weather, or accident, and Caninep4 is not liable to replace, refund, or reimburse under such instances.

My package was marked delivered but I did not receive it? 

A: Please let us know if your package was marked delivered but you did not receive it. We will file a claim with the carrier, and in most cases the item will arrive within 3 business days after the claim has been submitted.  

Damages may not be covered unless optional package protection insurance is selected for the items at checkout

How are refrigerated items handled during shipping?  

A: Refrigerated items ship with Ice, insulated foam coolers and a temperature tracker at no extra charge. Orders placed late in the week may be held until Monday to maintain product quality. 

Can I order for weekend delivery?  

A: To ensure weekend delivery, place orders before Wednesday 1:30 PM CST. Specific shipping methods for Thursday and Friday orders are outlined below. 

We recommend placing all orders before Wednesday 1:30pm CST to encourage speedy delivery.  

  • Orders placed from Wednesday 1:30PM - Thursday at 1:30PM Central time must choose overnight, or 2-day Saturday delivery for an estimated delivery before the weekend.  
  • Orders placed from Thursday 1:30PM - Friday at 1:30PM MUST choose Priority Overnight Saturday Delivery. 
  • Orders placed on Thursday or Friday that have shipment methods that will not arrive in time will be held for shipment until Monday to protect the quality of the refrigerated goods.  

 

Are signature requirements applicable?  

A: Orders exceeding $1000 may require a signature. The signature required option is available upon request. Replacement shipments for lost orders may require a signature.  

What about specialty shipping for larger systems?  

A: Larger systems, such as the Mini Vidas Blue or Immulite 1000, will be shipped in an enclosed wooden crate. Retain the crate for easy return shipping if needed. 

How are international shipments handled?  

 

A: We currently ship to the United States and Canada. For customers outside of these regions, please contact us at support@k9p4go.com for assistance with international orders.

 Please note that international shipments may be subject to customs duties or fees upon arrival at the port. Generally, orders below $800 USD are exempt from import duties. MRDS and Caninep4.com are not accountable for delays caused by unpaid customs duties. It's important to be aware that duties and fees may need to be settled before the goods are released. 

 

The recipient is responsible for all customs duties as all shipments are Delivery Duty Unpaid (DDU). While Caninep4.com strives for reliable and timely delivery, we have no control once the shipment leaves our facility. 

If your order is returned to CanineP4 due to unpaid duties, an additional shipping charge will apply. 

It's important to be aware that duties and fees may need to be settled before the goods are released to the destination. Caninep4 is not responsible for any delays resulting from unpaid fees and tariffs. 

 

Can I change my address or shipping speed after I have placed an order? 

Yes, you can! Please contact us at 844-673-7378. However, if your order has already been processed, changes to the address or shipping speed will no longer be possible. Please note, any changes to the address or shipping speed may result in a delay of up to 1 business day.

 

Unclaimed or Returned-to-Sender Packages

If a package is returned to us due to an incorrect address, refusal, or failure to claim the package, we will make three contact attempts over a period of up to three weeks. If we are not able to reach you, the order will be processed as an unclaimed return.

  • A refund will be issued for the product cost only, minus a 20% restocking fee.

  • Original shipping charges and package protection fees are non-refundable.

 

Package Protection Insurance Terms and Conditions

 

Package protection is expedited CanineP4 insurance. Orders made with package protection are guaranteed to cover the listed coverages, with a turnaround time of at most 7 business days. Orders placed without this coverage are not covered for any damage, mis-delivery, neglect, or loss in transit.  

Optional package insurance does cover:

  • Packages marked as lost in transit by the carrier, only after the carrier is given 5 business days after claim is opened to recover package.
  • Packages that are damaged during transit, with clear damage to the internal contents. 
  • Misdelivered packages, only when the carrier clearly delivered to an address different than the address provided on the order.

*Photos are required for a damage claim. Damage incurred while opening the package is not covered. Inspection at caninep4.com may be required for damage claims*

Please ensure that claims are submitted within one week of the delivery date. Claims submitted beyond the initial week after delivery may be subject to denial.

Email us at Support@K9P4GO.com to submit a claim or call 844-673-7378. 

 Selecting optional package insurance is not coverage for

  • Packages delivered late by the carrier.
  • Packages damaged after delivery. 
  • Invalid or incorrect addresses entered at checkout.
  • Packages held for pickup or rerouted from original delivery address.
  • Stolen packages resulting from leaving a delivered parcel unattended.

Please be aware, once a package has been signed for, it is considered delivered.

For any further inquiries or assistance, please contact support@k9p4go.com. Thank you for choosing CanineP4!